Where the work was getting harder.
Dar Al-Hamad’s guest experience is built around attention to detail, but its back-office HR and finance processes had been slowed by a legacy system and spreadsheet-based calculations. Manual journal vouchers, accrual tracking, final settlements and return-to-duty checks placed a recurring burden on HR and finance. For a premium hospitality brand, the internal operating model needed the same consistency as the customer-facing one.
- Journal vouchers had to be prepared manually, slowing the finance close.
- Leave accruals, indemnity obligations and final settlements relied on spreadsheet calculations.
- Return-to-duty and other Kuwait labor-law calculations created additional manual verification.
A system shaped around the operation.
The implementation connected HR activity to finance postings, allowing journal vouchers to be generated rather than repeatedly prepared by hand. Rule-based workflows addressed leave, accruals, indemnity, return-to-duty and final settlements within a single system of record. The rollout was shaped around Kuwait labor-law requirements and the customer’s real processes, with implementation and support teams assisting the transition.
- Connected HR activity and finance postings so journal vouchers could be generated automatically.
- Configured rule-based processes for leave, accruals, indemnity, return-to-duty and final settlements.
- Established a centralized source of information shared by HR and finance.
What changed in the day-to-day.
The case study describes less dependence on spreadsheet cross-checks, clearer accrual and settlement information, and a more efficient month-end process. HR and finance gained a shared operational picture, reducing a long-standing handover point between departments. The customer describes the move away from manual work and Excel errors as a turning point toward a more professional, precise operating model.
- Reduced dependence on manual finance postings and spreadsheet cross-checks.
- Improved the clarity of accruals, settlements and employee liabilities.
- Created a more connected operating model for HR, payroll and finance.
“We have finally moved away from manual work and Excel errors to a professional, automated solution that makes our work easy and precise.”← All success stories